We replace it. Free, for three full years, and you don't send anything back.
Here's why we lead with that: the pump is the part that dies on every cheap fountain. Month three, month six — it starts rattling, then it stops, and the fountain you bought to solve a problem becomes another thing in the bin. If that's happened to you before, you weren't unlucky. It's the reason we won't sell a fountain with a 90-day promise on it.
So PurrWell comes with a 3-year warranty on the entire fountain. If anything stops working properly in that time, email us at support@trypurrwell.com and we ship you a replacement — no return, no shipping fee, no receipt hunting. We just need your order number.
Three years is roughly a thousand days of her drinking from it. That's the number we were comfortable standing behind, and it's the whole reason you only have to do this once.