Cancellation policy

PurrWell — Membership Cancellation Policy

Last updated: 2026.09.10 Contact: support@trypurrwell.com

1. How the Filter Membership Works

The PurrWell Filter Membership is a recurring plan that delivers replacement filters automatically.

Available plans

Plan Delivered Charged
120-Day Membership 8 filters every 120 days $49.99 every 120 days
60-Day Membership 4 filters every 60 days $29.99 every 60 days

Your first billing date is the date of your original order. Each renewal is charged to the payment method on file on the renewal date, and continues until you cancel.

The plan you selected, its price, and its renewal frequency are shown at checkout before you complete your order.

2. How to Cancel

You can cancel at any time. There is no minimum term, no penalty, and no cancellation fee.

Option 1 — Self-service. Log in to your account and manage your Membership. Cancellation takes effect immediately.

Option 2 — Email. Write to support@trypurrwell.com from the email address on the order. We will cancel within 1 business day and confirm by email.

3. Timing

Cancel before your renewal date to avoid being charged for the next cycle.

If a renewal has already been charged, that cycle is not refunded and the filters will be dispatched. No further renewals will occur.

4. Pausing

You can pause instead of cancelling. Log in to your account, or email support@trypurrwell.com and tell us how long you would like to pause for.

5. Price Changes

We may change Membership pricing. You will be notified by email at least 7 days before any change takes effect, and you may cancel before it applies. Continuing the Membership after the notice period constitutes acceptance of the new price.

6. Failed Payments

If a renewal payment fails we will attempt to charge the payment method again over the following days and notify you. If payment cannot be collected, the Membership is suspended and no filters are dispatched until payment is resolved.

7. Refunds

Filters are consumable and are not covered by the 60-day satisfaction guarantee. See our Return & Refund Policy for faulty or damaged filters.

Questions: support@trypurrwell.com